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FAQs

All About BloomsyBox.com

My flowers arrived damaged, what can I do? Due to the nature of flower bouquets been fragile and that the shipping process is not always kind (or easy), although we take extra care in securing our flowers, sometimes things can happen. When this happens, we fix it. Please make sure you fill out our contact form (make sure, if possible, to include a photo) and we will get back to you in 24 hours. The form ensures we have all the information needed to help you as soon as possible

Each subscription order contains a unique handpicked bouquet. Seasons change and so will your Bloomsy Box!

Your first BloomsyBox will be delivered on the date you selected upon checking out. Following your first shipment, your future shipments will arrive each month according to the delivery date of your first shipment. We deliver Tuesday-Friday.

Yes, you can Fold and discard our box with other household recyclables.

We can not guarantee our flowers to be 100% organic, but our farms avoid pesticides as much as possible.

Due to the nature of flower bouquets being fragile and that the shipping process is not always kind (or easy), although we take extra care in securing our flowers, sometimes things can happen. When this happens, we fix it. Please make sure you send us an email within 3 days of receiving your flowers and make sure, if possible, to include a photo, we will get back to you in 24 hours.

Definitely not!. We love to surprise our subscribers and we have a pretty strict research based schedule so you will never receive a same bouquet during the first 12 months. You may get bouquets with similar flowers, but always in different seasonal colors. Each month will be unique and different.

If for any reason you need to contact us, we are here for you! You can chat with us directly on our website, from 9 am to 6 pm, Monday – Friday. By email at info@bloomsybox.com, 7 days a week, we typically respond in 24 hrs. You can also call us, we will be more than happy to talk with you. You can reach us Monday – Friday 9 am to 6 pm at 1-800-518-0957.

Yup! When purchasing the subscription before checking out you can select if it is a gift and if you would like this gift to auto-renew or not. You can even add a Gift Message :) When you purchase a gift subscription, it will automatically live in your customer portal if you are an existing member. You will be able to manage delivery dates for the recipient and you will receive shipment notifications every time the order ships.
The recipient can make adjustments to their orders too. He/she will need to do so by contacting us at info@bloomsybox.com.

Unfortunately, we can not personalization requests to our subscriptions. Our flower designers select the best and freshest varieties according to the time of the year. We do offer a Pet-Safe Subscription that follows all of the ASPCA guidelines. You can contact us for a complete list of the varieties not included in this type of Subscription.

Billing and Payment

We currently accept all major credit cards:

  • Visa
  • Master
  • CardDiscover
  • JCB
  • Diners
  • AmEx

Our payment system needs to verify the CVC/CVV code along with the billing address zip code. Your billing address and shipping address do not need to be the same, we just need to verify for the zip code of the card.

If you are using a pre-paid gift card, please check with the issuing company to see if you need to register the card or if they provide the zip code.

If you are still having issues with your payment card, please contact your bank first and then contact us for more trouble shooting.

You will be billed for your plan immediately upon signup. After the subscription cycle ends (month-to-month, 3, 6, 12 months), if you signed up for auto-renewal, you will be billed 8 days before your next shipment arrives.

BloomsyBox is a subscription service that automatically renews every cycle. We want to make sure our customers don't miss a single Bloom! We try to make this apparent on the site when you order or log into your account, but sometimes it gets missed!

Please email info@bloomsybox.com if you need help adjusting your subscription, we're always happy to help!

Discounts and Promo Codes will only apply to the first charge on the subscription. If you select a month-to-month, it will apply to the first charge/first month. If you select a prepaid subscription, it will discount the entire charge of XX months.

Updating your Subscription

BloomsyBox Gift subscriptions make a great present for those who love fresh flowers.

With a gift subscription the recipient will not receive an invoice of the payment information. You have the option of renewing or not the gift at the end of the original term.

You can select between a month-to-month , 3 month prepay, 6 month prepay and 12 month prepay gift subscription. A gift message can be included as well.

You will definitely receive all of the boxes from your prepaid subscription!

Canceling means your subscription will not renew, and you will not be charged again.

If you need help changing your subscription please contact us at: info@bloomsybox.com

It's very sad to see you go! But if you must, here's how:

Upon subscription, you will receive an e-mail with a link to manage your subscription. Using that link, you can cancel online anytime. If you are unable to find the original e-mail, you can also cancel your BloomsyBox subscription using your account.

Log into your BloomsyBox account Click on the "Subscriptions" tab. Scroll down to the bottom of the page, and you will find the option to cancel the renewal of your subscription. Please be sure to cancel your subscription before your Billing Date to avoid renewing your subscription for the next cycle.

Please e-mail us at info@bloomsybox.com if there was anything we could have done to make you happier!

You can reach out to our friendly customer care team by sending us an email to info@bloomsybox.com

After your delivery confirmation email, you will have 24 hours to make any changes to your order. Contact us at info@bloomsybox.com.

Yes, you can skip a shipment or pause your subscription anytime. You will not be charged for skipped months. Contact us at info@bloomsybox.com and we will be happy to assist you.

Shipping

Yes, after you receive a confirmation email, you have 24 hours to make changes.

Feel free to send your changes to info@BloomsyBox.com

You will need to contact us before your order ships so that we can adjust the shipping information for your order. You can call us at 1800-518-0957, or email us at info@bloomsybox.com, or via Chat, directly on our website.

We do not take responsibility for orders entered with incorrect shipping information.

You will receive your first order on the date you selected at checkout. Future deliveries of monthly orders will arrive on the anniversary date of your first delivery. Weekly and Bi-weekly orders deliver on Tuesdays.

Think your BloomsyBox might be missing in action? Let us know and email info@BloomsyBox.com. We will do all we can to get your flowers or ship a new box.

We currently deliver nationwide. At this time, we are unable to deliver to Puerto Rico, Alaska, and Hawaii, but hopefully will be able to in the future.

Due to the limited receiving hours at USPS, we are unable to deliver to PO Boxes.

Since our flowers are shipped in a bud form and are not previously arranged in water, we strongly suggest sending them directly to the home address of the family.

Yes, you will need to create an account with FedEx and use the FedEx Delivery Manager. You can request delivery instructions and special delivery times. If you need to change the delivery date or address, please get in touch with us before the renewal of your order so we can make any adjustments to your next delivery.

Yes, once your order is scanned by FedEx, you will receive an email with your tracking number, so you can keep track of your flowers.

We currently deliver our orders from Tuesday – Friday.

Since our flowers are shipped in a bud form, we strongly suggest ordering your flowers for 2-3 days prior to your event, so that they will be fully bloomed on your special day.

Although BloomsyBox does not require a signature, sometimes FedEx may require that recipients sign for International shipments. If your BloomsyBox is traveling from one of our farms in South America, for example, FedEx may ask for a signature. You also have the option to sign for your BloomsyBox online--just use your FedEx tracking number, which can be found in your order confirmation email, to track the package on FedEx.com. After locating your order, select "Sign for Package" -- often, with signature release, if someone is not at home to accept, FedEx will leave the flowers. FedEx makes sure its drivers keep packages safe and wants to make sure your package stays unharmed if nobody is around to accept. Also of note, if you would like to leave any notes for your driver, you can sign up for the FedEx Management tool.

All About Subscriptions

Each subscription order contains a unique handpicked bouquet. Seasons change and so will your Bloomsy Box!

Your first BloomsyBox will be delivered on the date you selected upon checking out. Following your first shipment, your future shipments will arrive each month according to the delivery date of your first shipment. We deliver Tuesday-Friday.

No, we offer next-day expedited delivery for all subscription orders.

Definitely not! We love to surprise our subscribers and we have a strict research-based schedule so you will never receive the same bouquet. You may receive bouquets with similar flowers, but always in different seasonal colors. Each order will be unique and different, each time.

Yup! When purchasing the subscription before checking out you can select if it is a gift and if you would like this gift to auto-renew or not. You can even add a Gift Message :) When you purchase a gift subscription, it will automatically live in your customer portal if you are an existing member. You will be able to manage delivery dates for the recipient and you will receive shipment notifications every time the order ships.
The recipient can make adjustments to their orders too. He/she will need to do so by contacting us at info@bloomsybox.com.

You will be billed for your plan immediately upon signup. After the subscription cycle ends (month-to-month, 3, 6, 12 months), if you signed up for auto-renewal, you will be billed 8 days before your next shipment arrives.

Yes, you can skip a shipment or pause your subscription anytime. You will not be charged for skipped months. Contact us at info@bloomsybox.com and we will be happy to assist you.

If for any reason you need to contact us, we are here for you! You can chat with us directly on our website, from 9 am to 6 pm, Monday – Friday. By email at info@bloomsybox.com, 7 days a week, we typically respond in 24 hrs. You can also call us, we will be more than happy to talk with you. You can reach us Monday – Friday 9 am to 6 pm at 1-800-518-0957.

If you would like to cancel your membership, you must do so before the next bill date or you will continue to be billed for the following orders. We hate to see you go! If you’re canceling due to an unsatisfactory experience, we want to make it right. Please contact us by email at info@bloomsybox.com. To cancel your subscription, log into your account. Click on the Subscriptions tab on the top left-hand side. Scroll down to the bottom of the page and click “More Details”. Select “cancel subscription”. After this, your subscription will not continue renewing. Please note: An email will be sent to verify you have canceled your subscription and if you do not receive an email, you did not cancel. Keep in mind that we process orders as soon as we receive them, so if you need to cancel and your first order has already been processed, we will only be able to cancel upcoming orders. Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.

Upon subscribing, you received an email with a link to manage your subscription. Using that link, you can set up and access your customer account portal. If you are unable to find the original email, you can contact customer support. If you’ve set up your account and need to log in you can access the link by selecting the icon of a person in the top right of the homepage. You can also log in here: https://www.bloomsybox.com/login.

Unfortunately, we can not personalization requests to our subscriptions. Our flower designers select the best and freshest varieties according to the time of the year. We do offer a Pet-Safe Subscription that follows all of the ASPCA guidelines. You can contact us for a complete list of the varieties not included in this type of Subscription.