All About BloomsyBox.com
My flowers arrived damaged, what can I do? Due to the nature of flower bouquets been fragile and that the shipping process is not always kind (or easy), although we take extra care in securing our flowers, sometimes things can happen. When this happens, we fix it. Please make sure you fill out our contact form (make sure, if possible, to include a photo) and we will get back to you in 24 hours. The form ensures we have all the information needed to help you as soon as possible
Good question! Each monthly box contains a fresh handpicked bouquet delivered direct from our farms around the world .
We’re really choosy about what goes into your box...and how it arrives at your door. From selecting only the finest seasonal blooms or traditionally beautiful bouquets, every bloom will be carefully cosseted in our signature Box for a flawless arrival at your door.
We're really proud of our boxes because we know every bloom as been harvested at a Veriflora and Rain Forest Alliance certified farms. And that's what our goal is - to make people happy with fresh and beautiful blooms each month.
Seasons change and so will your Bloomsy Box!
Your first BloomsyBox will be delivered on the date you selected upon checking out.
All other deliveries will be made between the 16th or the 23rd of each month, unless specified otherwise.
We use FedEx for US domestic orders; currently we're not shipping outside the US. Orders usually arrive on the 18th of each month except when the 18th of the month is a Saturday, Sunday or Monday in those cases we may change the delivery date for the 19th or the 20th.
Billing and Payment
We currently accept all major credit cards:
Our payment system needs to verify the CVC/CVV code along with the billing address zip code. Your billing address and shipping address do not need to be the same, we just need to verify for the zip code of the card.
If you are using a pre-paid gift card, please check with the issuing company to see if you need to register the card or if they provide the zip code.
If you are still having issues with your payment card, please contact your bank first and then contact us for more trouble shooting.
BloomsyBox is a subscription service that automatically renews every cycle. We want to make sure our customers don't miss a single Bloom! We try to make this apparent on the site when you order or log into your account, but sometimes it gets missed!
Please email firstname.lastname@example.org if you need help adjusting your subscription, we're always happy to help!
Updating your Subscription
BloomsyBox Gift subscriptions make a great present for those who love fresh flowers.
With a gift subscription the recipient will not receive an invoice of the payment information. You have the option of renewing or not the gift at the end of the original term.
You can select between a month-to-month , 3 month prepay, 6 month prepay and 12 month prepay gift subscription. A gift message can be included as well.
You will definitely receive all of the boxes from your original subscription! Canceling means your subscription will not renew. (Just remember you must cancel before the 4th of your renewal month.)
Remember, any changes must be made by the 9th of the month, if you want them to be reflected in the that month's shipment!
Please note that canceling from your subscription page only cancels the upcoming renewal of the subscription.
If you need help changing your subscription please contact us at: email@example.com
It's very sad to see you go! But if you must, here's how:
Upon subscription you received an e-mail with a link to manage your subscription. Using that link, you can cancel online anytime.If you are unable to find the original e-mail, you can to also cancel your BloomsyBox subscription using your account.
- Log into your BloomsyBox account
- Click on the "Edit" icon under Your Subscription(s) area on the left hand
- Scroll down to the bottom of the page and you will find the option to cancel the renewal of your subscription.
Please be sure to cancel you subscription before your Billing Date to avoid renewing your subscription for the next cycle.
Please email us at info@BloomsyBox.com if there was anything we could have done to make you happier!
Absolutely! You can make changes on your delivery date from the 4th and the 9th of each month. Just let us know when do you want to receive the flowers and we'll arrange the delivery according to your request.
Feel free to send your changes to info@BloomsyBox.com
Not to panic! We ship our boxes between the 9th and the 12th of each month, so you should receive your BloomsyBox the following day.
Think your BloomsyBox might be missing in action? Let us know and email info@BloomsyBox.com. We will do all we can to get your flowers or ship a new box.