FAQs

All About BloomsyBox.com

My flowers arrived damaged, what can I do? Due to the nature of flower bouquets been fragile and that the shipping process is not always kind (or easy), although we take extra care in securing our flowers, sometimes things can happen. When this happens, we fix it. Please make sure you fill out our contact form (make sure, if possible, to include a photo) and we will get back to you in 24 hours. The form ensures we have all the information needed to help you as soon as possible

Good question! Each monthly box contains a fresh handpicked bouquet delivered direct from our farms around the world . 

We’re really choosy about what goes into your box...and how it arrives at your door. From selecting only the finest seasonal blooms or traditionally beautiful bouquets, every bloom will be carefully cosseted in our signature Box for a flawless arrival at your door.
We're really proud of our boxes because we know every bloom as been harvested at a  Veriflora and Rain Forest Alliance certified  farms. And that's what our goal is - to make people happy with fresh and beautiful blooms each month.

Seasons change and so will your Bloomsy Box!

Your first BloomsyBox will be delivered on the date you selected upon checking out. 
All other deliveries will be made between the 16th or the 23rd of each month, unless specified otherwise.

We use FedEx for US domestic orders; currently we're not shipping outside the US. Orders usually arrive on the 18th of each month except when the 18th of the month is a  Saturday, Sunday or Monday in those cases we may change the delivery date for the 19th or the 20th.

Yes, you can Fold and discard our box with other household recyclables.
We can not guarantee our flowers to be 100% organic, but our farms avoid pesticides as much as possible.
Due to the nature of flower bouquets been fragile and that the shipping process is not always kind (or easy), although we take extra care in securing our flowers, sometimes things can happen. When this happens, we fix it. Please make sure you fill out our contact form (make sure, if possible, to include a photo) and we will get back to you in 24 hours. The form ensures we have all the information needed to help you as soon as possible.
Definitely not!. We love to surprise our subscribers and we have a pretty strict research based schedule so you will never receive a same bouquet during the first 12 months. You may get bouquets with similar flowers, but always in different seasonal colors. Each month will be unique and different.
If for any reason you need to contact us, we are here for you! You can chat with us directly in our website, from 9am to 5pm, Monday – Friday. By email at hello@bloomsybox.com, 7 days a week, we typically respond in 24 hrs. You can also call us, we will be more than happy to talk with you. You can reach us Monday – Friday 8am to 6pm at 1-800-518-0957

Billing and Payment

We currently accept all major credit cards:

  • Visa
  • Master
  • CardDiscover
  • JCB
  • Diners
  • AmEx

Our payment system needs to verify the CVC/CVV code along with the billing address zip code. Your billing address and shipping address do not need to be the same, we just need to verify for the zip code of the card.

If you are using a pre-paid gift card, please check with the issuing company to see if you need to register the card or if they provide the zip code.

If you are still having issues with your payment card, please contact your bank first and then contact us for more trouble shooting.

You will be billed for your plan immediately upon signup. After the subscription cycle ends (month-to-month, 3, 6, 12 month) you would next be billed between the 1st – 4th of the following month. For weekly and bi-weekly plans, you will be billed every Monday, or every other Monday.

BloomsyBox is a subscription service that automatically renews every cycle. We want to make sure our customers don't miss a single Bloom! We try to make this apparent on the site when you order or log into your account, but sometimes it gets missed!

Please email info@bloomsybox.com if you need help adjusting your subscription, we're always happy to help!

Discounts and Promo Codes will only apply to the first charge on the subscription. If you select a month-to-month, it will apply to the first charge/first month. If you select a prepaid subscription, it will discount the entire charge of XX months.

Updating your Subscription

BloomsyBox Gift subscriptions make a great present for those who love fresh flowers. 

With a gift subscription the recipient will not receive an invoice of the payment information. You have the option of renewing or not the gift at the end of the original term.

You can select between a month-to-month , 3 month prepay, 6 month prepay and 12 month prepay gift subscription. A gift message can be included as well.

You will definitely receive all of the boxes from your original subscription! Canceling means your subscription will not renew. (Just remember you must cancel before the 4th of your renewal month.)

Remember, any changes must be made by the 9th of the month, if you want them to be reflected in the that month's shipment!

Please note that canceling from your subscription page only cancels the upcoming renewal of the subscription.

If you need help changing your subscription please contact us at: hello@bloomsybox.com

It's very sad to see you go! But if you must, here's how:

Upon subscription  you received an e-mail with a  link to manage your subscription. Using that link, you can cancel online anytime.If you are unable to find the original e-mail, you can to also cancel your BloomsyBox subscription using your account.

  1. Log into your BloomsyBox account
  2. Click on the "Edit" icon under Your Subscription(s) area on the left hand
  3. Scroll down to the bottom of the page and you will find the option to cancel the renewal of your subscription.

Please be sure to cancel you subscription before your Billing Date to avoid renewing your subscription for the next cycle. 

​Please email us at info@BloomsyBox.com if there was anything we could have done to make you happier!

You can login to your account and change your shipping address or delivery date. Please feel free to reach out anytime to our friendly customer care team by sending us an email to info@bloomsybox.com
All changes need to be made before the 9th of the month, so we can let our farms know. This is so we can give our farms enough notice for the changes.
Yes, you can skip or pause your subscription anytime by logging in your account. *You will not be charged for skipped months

Shipping

Absolutely! You can make changes on your delivery date from the 4th and the 9th of each month.  Just let us know when do you want to receive the flowers and we'll arrange the delivery according to your request.

Feel free to send your changes to info@BloomsyBox.com

Not to panic! We ship our boxes between the 9th and the 12th of each month, so you should receive your BloomsyBox the following day.

Think your BloomsyBox might be missing in action? Let us know and email info@BloomsyBox.com. We will do all we can to get your flowers or ship a new box.

Where do you Deliver? We currently deliver nationwide, including to Alaska Hawaii. At this time, we are unable to deliver to Puerto Rico, but hopefully will be able to in the future.
Do you deliver to P.O. Boxes? Due to the limited receiving hours at USPS, we are unable to deliver to PO Boxes
Since our flowers are shipped in a bud form and are not previously arranged in water, we strongly suggest sending them directly to the home address of the family.
Yes, you will need to create and account with FedEx and use the FedEx Delivery Manager. You can request delivery instructions and special delivery times. If you need to change the delivery date, or address, please contact us before the 9th of the month, so we can make any adjustments to your next delivery.
Yes, once your order is scanned by FedEx, you will receive an email with your tracking number, so you can keep track of your flowers.
We currently deliver our orders from Tuesday – Friday.
Since our flowers are shipped in a bud form, we strongly suggest ordering your flowers for 2-3 days prior to your event, so that they will be fully bloomed on your special day.

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